Effective Date: March 1, 2026
Lake Country Septic Services ("we," "us," or "our") is a trade name operated by Ontario Lead Networks, a sole proprietorship based in Ontario, Canada. We are committed to protecting the privacy and personal information of our users in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your data.
1. Information We Collect
We collect personal information that you voluntarily provide through our website contact form at lakecountrysepticservices.ca. This includes:
- Full name
- Email address
- Phone number
- Town or city (your location within our service area)
- Service type requested (e.g., pumping, inspection, repair)
- Message content (optional details you provide about your septic needs)
We do not collect sensitive personal information such as financial data, social insurance numbers, or health information.
2. How We Use Your Information
We use the personal information you submit for the following purposes:
- Referral to a contractor: Your information is forwarded to a licensed septic contractor in your area so they can contact you to discuss your needs and provide a quote.
- Service communication: We may contact you via email to confirm receipt of your request or follow up on your experience.
- Service improvement: We may use aggregated, non-identifying information to improve our website and referral process.
We do not use your personal information for marketing purposes, sell it to third-party advertisers, or share it with any party other than the contractor to whom your request is referred.
3. Third-Party Services
Our contact form is processed through Formspree (formspree.io), a third-party form handling service. When you submit a form, your data passes through Formspree's servers before being forwarded to us. Formspree's privacy practices are governed by their own privacy policy, available at formspree.io/legal/privacy-policy.
Our website may also use:
- Google Fonts: Fonts are loaded from Google's servers, which may collect limited technical data (IP address, browser type). Google's privacy policy applies.
4. Consent
By submitting our contact form, you provide your express consent for us to:
- Collect the personal information you provide
- Forward that information to a licensed septic contractor in your service area
- Contact you regarding your request
You may withdraw your consent at any time by contacting us at the email address below. If you withdraw consent before your information has been forwarded to a contractor, we will delete your submission. If it has already been forwarded, we will notify you and the contractor of your withdrawal request.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purpose for which it was collected — typically no longer than 12 months after your initial submission. After this period, your data is permanently deleted from our records.
Formspree may retain form submissions on their servers according to their own retention policies.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption to secure data in transit. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights Under PIPEDA
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Withdraw consent for the collection, use, or disclosure of your information
- Request deletion of your personal information
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the information below.
8. Cookies and Analytics
We use Google Analytics 4 to collect anonymized data about how visitors interact with our website (e.g., pages visited, session duration). This data is collected via cookies and helps us improve the site. Google Analytics may process data on servers outside Canada. You can opt out using the Google Analytics Opt-out Browser Add-on. For more information, see Google's Privacy Policy.
9. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our form, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy, want to exercise your rights under PIPEDA, or wish to file a complaint, please contact us:
Lake Country Septic Services
Operated by Ontario Lead Networks
Email: contact@lakecountrysepticservices.ca
You may also contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: priv.gc.ca